Grand Seiko Boutique Privacy Policy

This Privacy Policy (“Policy”) describes how Grand Seiko Boutique (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained from users (“you” or “your”) of the Grand Seiko Boutique website (“Website”) in accordance with the Personal Data Protection Act (PDPA) of Singapore. By accessing or using the Website, you consent to the practices outlined in this Policy.

1. Collection of Personal Information

1.1. We may collect the following types of personal information from you:

  • Full name
  • Contact information (including email address and phone number)
  • Billing and shipping address
  • Payment details
  • Purchase history
  • Website usage information (e.g., IP address, browser type, referring pages)

1.2. We collect personal information when you:

  • Create an account on our Website
  • Place an order or make a purchase
  • Subscribe to our newsletter or marketing communications
  • Contact us through the provided contact channels

1.3. We may also collect personal information from third-party sources, such as social media platforms, when you choose to interact with us through those channels.

2. Use of Personal Information

2.1. We may use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support and responding to your inquiries
  • Sending you important notifications and updates regarding your orders
  • Sending you marketing communications, newsletters, and promotional materials (with your consent)
  • Personalizing and improving your experience on our Website
  • Conducting market research and analysis
  • Protecting our legal rights and preventing fraud

2.2. We may combine your personal information with other information we collect to enhance our services and tailor them to your preferences.

3. Disclosure of Personal Information

3.1. We may disclose your personal information to the following entities and for the following purposes:

  • Third-party service providers: We may engage trusted third-party service providers to perform functions and provide services on our behalf, such as payment processing, order fulfillment, marketing assistance, and data analysis. These service providers are bound by confidentiality obligations and are prohibited from using your personal information for any other purposes.
  • Business transfers: If our business is acquired or merged with another company, your personal information may be transferred to the new owners or their agents as part of the transaction.
  • Legal requirements: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable government requests, as necessary to protect our rights, privacy, safety, or property, and to respond to an emergency.

4. Data Security

4.1. We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include implementing industry-standard security technologies and procedures.

4.2. Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your personal information.

5. Data Retention

5.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

6.1. You have the right to:

  • Access, update, or correct your personal information: You may access and update certain personal information by logging into your account on our Website or contacting us directly.
  • Withdraw consent: If you have provided your consent for the processing of your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing done before you withdrew your consent.
  • Object to processing: You have the right to object to the processing of your personal information for direct marketing purposes and other purposes based on legitimate interests. We will comply with your request unless there are compelling legitimate grounds for the processing.
  • Request deletion: You may request the deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent.

6.2. To exercise your rights or for any privacy-related inquiries, please contact us using the contact details provided at the end of this Policy.

7. Children’s Privacy

7.1. The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information as soon as possible.

8. Changes to this Policy

8.1. We reserve the right to modify or update this Policy at any time. Any changes to this Policy will be effective upon posting the revised version on the Website. We encourage you to review this Policy periodically to stay informed about our data practices.

9. Contact Us

9.1. If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Grand Seiko Singapore Marina Bay Sands,
Bayfront Avenue, #B2M-235, The Shoppes,
Singapore 018972
Please note that we may require additional information from you to verify your identity before responding to your requests.