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Grand Seiko’s Customer Support

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Visit Our Boutique

Grand Seiko Boutique

Grand Seiko Singapore Marina Bay Sands,
Bayfront Avenue, #B2M-235, The Shoppes,
Singapore 018972*

Business Hours:
Monday-Sunday: 10:30-22:00

Give Us A Call

For product inquiries and customer service, please call: TEL +65 6688 7202

For service and repairs, email us:

To make an appointment at our boutique, please call: TEL +65 6688 7202

Email Us

If you prefer to contact us via email, you can reach out to our customer service team at We strive to respond to all inquiries within 24 hours.


Browse our frequently asked questions to find answers to common inquiries.

How can I confirm whether my order was placed correctly?

After you place your order, you will receive an “Order Confirmation” email which will include the items you ordered along with your shipping and billing address details. Please keep the email as a confirmation of your purchase and contact us directly if any of the details are incorrect.

If you registered for an account with us, you can also confirm the order details in the “Orders” section of your account.

Placed an order, but did not receive an "Order confirmation" email.

If you did not receive an “Order Confirmation” email, even though the order number was displayed on the screen after placing the order, there is a possibility that your order was not placed correctly. Please contact us directly and we will confirm your order status and details.

What is the return policy for Grand Seiko products?

All our products are tested and checked prior to despatch, but should you encounter a problem please contact us with your name, address, phone number, order number, and the problem you are experiencing. Sometimes these problems are easily rectified without the need to return your order.

Grand Seiko online boutique service provides a full money back guarantee on all our goods sold. If you are not entirely satisfied with the goods, it can be returned providing the following conditions are met;

The watch must be brand new, unused, undamaged, and in original packaging and include the guarantee & instruction book, along with any additional items issued at the time of sale. Watches that have been modified such as engraving, or band adjustment are not eligible for return. Note that products that fall under the Special Order Policy are not eligible for return, exchange, refund, or credit.

How do I process a return or exchange?

You must notify us within 14 business days from the receipt of your goods if you wish to return your purchase. Email with your name, address, phone number, order number, and the reason for your return. You will be issued with a Return Authorisation Number via your nominated email address. Goods cannot be returned to physical stores if they were not delivered as Click and Collect.

What is the warranty policy for Grand Seiko products?

We warrant free repair and adjustment service against any defects on the watch head (movement and case) and metallic band, provided that the watch was used as described in the instruction manual. The period of the Grand Seiko worldwide warranty is five years from the date of purchase.

Can I cancel my order after it has been placed?

Please contact us at, if you would like to cancel your order before it is dispatched. We will refund your purchase within 3-5 working days.

Do you offer international shipping?

Unfortunately, we don’t offer international shipping. Delivery only within Singapore.

How can I get in touch with customer service?

You may reach out to our customer service team at

What is the recommended service schedule for Grand Seiko watches?

As with any precision instrument with moving parts, it is important to have your watch serviced at regular intervals to maintain its optimum performance and to replace gaskets that can become worn and hardened with age which will reduce the water resistance of your watch.

Please refer to your watch manual for the recommended service time or contact us directly. The service intervals will also depend upon the type of watch, the climate and environment it is worn in and the general care taken by the owner of the watch.

Where can I find a local authorised dealer of Grand Seiko products?

You may visit and select ‘store list’ to find Grand Seiko authorized dealers

How can I get more information about a specific Grand Seiko timepiece?

You may visit and select watch finder for a specific Grand Seiko timepiece

What are the accepted payment methods for the Grand Seiko online boutique?

We accept all major credit cards – VISA, MASTERCARD, AMERICAN EXPRESS from Singapore and Malaysia registered financial institutions.